1. YOUR INFORMATION
(i). We protect all ‘Personally identifiable information’ and payment information.
(ii). When ordering or booking a service with us, you may be asked to enter your name, email address, phone number or other details to help you with your service.
(iii). We only use this information to make or arrange the booking and take payment. We may send you some offers in the future to allow us to better service you in responding to your requests.
(iv). Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/payment information you supply is encrypted via Secure Socket Layer (SSL) technology.
(v). All transactions are processed through a gateway provider and are not stored or processed on our servers.
(vi). We will never disclose any details to third parties, except as required by UK law.
(vii). We collect your email address to contact you about your order only. We may (a) send you information, respond to inquiries, and/or other requests or questions, or (b) process orders and to send information and updates pertaining to orders
2. ESG COMPLIANCE
(i) We ensure our business remains compliant to industry standards for Environmental and Social Governance (ESG).
(ii). We ensure all our third party suppliers are committed to carbon reduction and initiatives such as waste recycling.
(iii). We are committed to keeping a net-zero carbon footprint and use public transport, recycling and responsible waste management in all of our business practices.
(iv). We are an equal opportunities employer and ensure we pay our staff and contractors a fair and regular wage. We often review our pay scale and will pay a bonus to our staff in recognition of retention and performance, both of the business and their personal efforts.
(v). We remain committed to helping those from less fortunate backgrounds, both through social programmes and giving to others either through charitable donations and work relief schemes.
Contacting Us
If there are any questions regarding our Privacy and ESG Policies you may contact us using the information below.
clean@fluffysponge.com